SHIPPING
We Currently Ship To The United States Only
Please See Below For Delivery Times And Shipping Rates
US DOMESTIC-REGULAR
|
Weight |
Price |
Delivery Time |
Carrier |
|
0 - 0.5lb |
$4.50 |
1-4 |
USPS |
|
0.51lb - 0.75lb |
$5.50 |
1-4 |
USPS |
|
0.76lb - 1lb |
$6.50 |
1-4 |
USPS |
|
1.01 - 2 lbs |
$8 |
1-4 |
USPS |
|
2.01 - 3 lbs |
$10 |
1-4 |
USPS |
|
Every additional pound |
+ $1 |
1-4 |
USPS |
US DOMESTIC-EXPRESS
(EXCLUDES ALASKA AND HAWAII)
|
Weight |
Price |
Delivery Time |
Carrier |
|
0 - 1 lbs |
$9 |
1-3 |
USPS Priority |
|
1.01 - 2 lbs |
$11 |
1-3 |
USPS Priority |
|
2.01 - 3 lbs |
$13 |
1-3 |
USPS Priority |
|
3.01 - 4 lbs |
$15 |
1-3 |
USPS Priority |
|
Every additional pound |
+ $2 |
1-3 |
USPS Priority |
RETURNS
REFUNDS AND REPLACEMENTS
Any claims for misprinted/damaged/defective items must be submitted within 30 days of receiving the product:
-
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
-
Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.
If there is an issue with the product/s or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.
REFUND/REPLACEMENT EXEMPTIONS
Preserve Life will not grant a refund, credit your account, or replace a produced product in case of:
-
Wrong Address – If the address provided is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
-
Unclaimed – The customer will be held liable for the cost of a reshipment or shipments that go unclaimed and that are returned to our facility, if and as applicable.
-
Product is created, but not yet shipped - In case, you wish to cancel the order while it is still in the status "Accepted", but the product has already been prepared by the fulfillment team, we will not be able to cancel and refund the order.
LATE OR MISSING REFUNDS
It may take some time before your refund is officially posted. First, check your account for any credits that may have been issued. Next, contact your bank there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.